SHIPPING & RETURNS
Shipping Policy
Hello! We are committed to delivering your order with speed and care. We use secure packaging to ensure that your items arrive in perfect condition. Our shipping costs are calculated based on the weight of your order and the destination. We strive to keep these costs as low as possible to benefit our customers.
We update you on the status of your order via email, and you can also track your package online.
We value your trust and aim to provide a seamless shipping experience for all your Uzra Studio purchases.
Return & Exchange Policy
Because we care about your experience and want you to love your pieces, each item at Uzra Studio is carefully inspected before shipping to ensure perfection. Due to the delicate nature of our handmade jewelry, all sales are final and we do not accept standard returns or exchanges.
However, your happiness is our priority. If your item arrives damaged or defective, a mandatory unboxing video is required. Please contact us within 24 hours of delivery with photographic proof so we can make it right for you